WARRANTY POLICY 

IMPORTANT NOTICE

SHIPPING COSTS, LABOR COSTS, DIAGNOSTIC FEES, TOWING FEES, RENTAL FEES, STORAGE FEES, AND ANY OTHER RELATED EXPENSES ARE NOT COVERED UNDER WARRANTY. NO EXCEPTIONS.

By purchasing from RedlineJDM, the customer acknowledges and agrees to all Terms & Conditions and Warranty Policies listed below.

WARRANTY OFFERED BY REDLINEJDM

• Used Replacement Engines – 60 Day Warranty (Unless otherwise specified on the sales receipt)

• Used Performance Engines Including Turbo, VTEC, i-VTEC, VVT, VVTi, and GTE Models – 30 Day Warranty (Unless otherwise specified on the sales receipt)

• Rotary Engines (Mazda RX-7, Mazda RX-8, 13B, 13BT/13BTT, 20B) – NO WARRANTY

• Used Performance Transmissions – 30 Day Warranty

• Used Replacement Transmissions – 60 Day Warranty (Unless otherwise specified on the sales receipt)

• Parts Sold As-Is

Any turbocharged and/or performance units are for California off-road use only.

WARRANTY VOID CONDITIONS

Warranty is VOID if the engine or transmission is modified from its original OEM factory condition. This includes, but is not limited to:

• Turbos

• Superchargers

• Tunes

• Nitrous

• Any other power adders

Removing the cylinder head(s) from the engine block or splitting/opening the transmission case will VOID the warranty.

RedlineJDM reserves the right to deny warranty claims caused by:

• Improper installation

• Mechanic error

• Overheating

• Low fluid conditions

• Lack of maintenance

• Racing

• Abuse

• Detonation

• Tuning

• Customer negligence

Professional installation by a certified mechanic is strongly recommended. Failure to install the engine or transmission through a certified mechanic may VOID the warranty at RedlineJDM’s discretion.

RETURN, EXCHANGE & REFUND POLICY

RedlineJDM is NOT responsible for:

• Return shipping costs

• Transportation costs

• Labor charges

• Storage fees

• Towing fees

• Diagnostic fees

• Rental fees

• Any other related expenses

All warranty claims, exchanges, or refunds REQUIRE the engine/transmission to be returned to RedlineJDM for inspection and verification before any resolution is approved.

Customers may NOT keep the engine/transmission and receive:

• A refund

• A replacement

• A chargeback

• Any reimbursement

RedlineJDM reserves the right to determine the final resolution of any claim, including:

• Repair

• Replacement

• Refund for defective parts only

• Return for inspection

All returned engines/transmissions must be complete with no parts missing. Missing components may be deducted from replacement units or refunds.

TERMS AND CONDITIONS ON DEPOSITS

Deposits on engines, transmissions, and parts will hold the item for 30 days.

After 30 days, RedlineJDM may release the item if no further payments have been made.

The full balance must be paid within 30 days from the deposit date.

NO refunds will be issued after the 30-day period.

The buyer must pick up the item or arrange shipping within 25 days after the full balance has been paid.

ITEMS COVERED UNDER LIMITED WARRANTY

The warranty covers INTERNAL engine components only, including:

• Pistons

• Piston Rings

• Piston Pins

• Crankshaft and Main Bearings

• Connecting Rods and Rod Bearings

• Camshaft and Camshaft Bearings

• Timing Chain and Timing Gears

• Intake and Exhaust Valves

• Valve Springs, Seals, and Guides

• Oil Pump

• Push Rods

• Rocker Arms and Shafts

The engine block, cylinder walls, and cylinder head are warrantied to be free from deep cracks or distortions that would prevent the engine from operating under the manufacturer’s intended use.

RedlineJDM reserves the right to service, repair, rebuild, or exchange components at its sole discretion prior to sale if deemed necessary.

ITEMS NOT COVERED UNDER WARRANTY

Warranty does NOT cover external accessories or attached components including but not limited to:

• Intake and Exhaust Manifolds

• Carburetors

• Distributor

• Starter

• Emission Components

• Flywheel

• Clutch and Pressure Plate

• Water Pump

• Thermostat

• Belts and Hoses

• Oil Pan

• Valve Cover

• Sensors

• Electrical Components

• Injectors

• ECU/Computers

• Wiring

• Turbochargers

• Driveshafts

• Engine Mounts

• Axles/Half Shafts

Used engines and transmissions should be inspected and monitored carefully during the first 50–100 miles after installation.

DEFECTIVE PRODUCT CLAIM PROCEDURE

In the unlikely event of a defective engine, cylinder head, engine block, or transmission, the following must be provided to RedlineJDM:

• A detailed written report from a Certified Mechanic

• Clear pictures and videos of the defective part

• A copy of the mechanic’s certification/license

• The mechanic’s contact information

RedlineJDM reserves the right to contact and verify all mechanic information and documentation provided.

The certified mechanic submitting the claim may not be the same individual who purchased the engine or transmission.

All required documents must be emailed to:

[email protected]

Once the required paperwork is reviewed, RedlineJDM will determine the appropriate resolution.

CONTACT INFORMATION

Email: redlinejdmmotors@gmail.com
Phone: 909-515-0060

RedlineJDM reserves the right to modify or update this warranty policy at any time without prior notice.

Refund Policy

All refused, canceled, or returned orders are subject to a 25% restocking fee based on the original item price, plus all original shipping charges and return freight charges back to our warehouse. NO EXCEPTIONS.

RedlineJDM is not responsible for any damages that occur during shipping or transportation once the engine, transmission, or parts have left our facility.

Customers are required to inspect all shipments immediately upon delivery. Any freight damage, pallet damage, missing items, or visible shipping damage must be reported directly to the shipping carrier at the time of delivery.

Failure to report shipping damage immediately may result in denial of any shipping-related claims.

RedlineJDM is NOT responsible for:

• Labor costs
• Installation costs
• Diagnostic fees
• Towing fees
• Rental vehicle expenses
• Transportation costs
• Shipping charges
• Storage fees
• Loss of income
• Loss of use
• Any other related expenses

• Returns will NOT be accepted on any engine or transmission that has been:

• Disassembled
• Opened
• Modified
• Improperly installed
• Used in racing or performance applications
• Overheated
• Abused
• Missing parts or accessories

• All returned items must be received by RedlineJDM within 30 days from the original purchase date and must arrive in the same condition as originally shipped.

  Returned engines and transmissions must be complete with no missing components. Any missing, damaged, or altered parts may result in additional charges or deductions from the refund amount.

  RedlineJDM reserves the right to inspect and verify all returned merchandise before approving any refund, exchange, or warranty claim.

SHIPPING, DELIVERY & RETURN POLICY

LIFTGATE / TAILGATE SERVICE

Liftgate/Tailgate and residential delivery services for freight-class items require an additional surcharge.

Customers must select the appropriate delivery option during checkout when calculating shipping costs.

Failure to select the proper delivery service may result in:

• Shipment delays

• Additional delivery charges

• Re-delivery fees

• Storage fees charged by the freight carrier

WHEN WE SHIP

Under normal circumstances, all orders placed before 1:00 PM Pacific Standard Time will ship the same business day.

Orders placed after 1:00 PM Pacific Standard Time will ship the following business day.

Out-of-stock items will ship within 1 business day after restocking. No shipping price adjustments will be made, as the order will still ship using the originally selected shipping method.

Customers will be notified by email within 1 business day if we are unable to process or complete the order.

For any shipping-related questions, please contact our Customer Service Department:

Phone: 909-515-0060
Email: redlinejdmmotors@gmail.com

WHERE WE SHIP

• We only ship to the billing address on file.

• We ship within the 48 contiguous United States.

• Customers located in Puerto Rico, Alaska, Hawaii, and the U.S. Virgin Islands must contact us before placing an order.

RedlineJDM reserves the right to cancel or refuse shipments deemed high-risk, unverifiable, or inconsistent with billing information provided by the customer.

TRACKING INFORMATION

A valid tracking number will be emailed to the customer once the order has shipped.

Customers are responsible for monitoring shipment tracking information and coordinating delivery appointments directly with the freight carrier when required.

Failure to respond to the freight company may result in storage fees, re-delivery charges, or return shipping charges at the customer’s expense.

RETURNS

The customer is responsible for ALL shipping and freight charges related to returning any item, including defective items, warranty claims, refused shipments, exchanges, or canceled orders.

No replacement engine, transmission, or part will be shipped until the returned item has been received, inspected, and verified by RedlineJDM.

All returns REQUIRE a valid RA (Return Authorization) number issued by RedlineJDM prior to returning any merchandise.

The RA number must be clearly written on the outside of the package. Any return received without a valid RA number may be refused and returned to sender at the customer’s expense.

Customers must include a copy of the original invoice with the returned item.

RedlineJDM reserves the right to inspect and verify all returned merchandise before approving any refund, exchange, warranty claim, or store credit.

Please review our complete Warranty Policy and Return/Refund Policy for additional terms and conditions.

SECTION 18 – GOVERNING LAW

These Terms of Service and any separate agreements whereby RedlineJDM provides products or services shall be governed by and construed in accordance with the laws of the State of California, United States.

By purchasing from RedlineJDM, the customer acknowledges and agrees to all Terms & Conditions, Warranty Policies, Shipping Policies, Return Policies, and all other policies published on this website.

Customers understand and agree that all warranty claims, exchanges, refunds, or replacements REQUIRE the engine, transmission, or part to be returned to RedlineJDM for inspection and verification before any resolution will be approved.

Customers may NOT keep the engine, transmission, or part and request a refund, replacement, reimbursement, or chargeback.

Any dispute, claim, refund request, warranty claim, chargeback, or legal matter arising from the use of this website, the purchase of products, or services provided by RedlineJDM shall be subject to the jurisdiction of the courts located in the State of California.

RedlineJDM reserves the right to deny any claim if the product has been:

* Modified
* Improperly installed
* Disassembled
* Abused
* Raced
* Overheated
* Damaged due to customer negligence
* Damaged due to installer error
* Misused in any way

All labor costs, shipping charges, diagnostic fees, towing fees, rental expenses, storage fees, and related costs are the sole responsibility of the customer and are NOT covered under warranty under any circumstances.

RedlineJDM reserves the right to refuse service, cancel orders, deny returns, or reject warranty claims at its sole discretion if the Terms & Conditions or Warranty Policies have been violated.

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CONTACT INFORMATION

RedlineJDM

3919 E Guasti Rd D,

Ontario, CA 91761

Phone: 909-515-0060
Email: [email protected]